Maximizing Synthetic Monitoring Capabilities with New Relic: A Comprehensive Guide

how to get synthetics monitoring to work in new relic

In the ever-evolving landscape of digital operations, the need for robust monitoring solutions has become paramount. Synthetic monitoring stands out as a proactive approach to ensuring optimal performance, preempting issues, and enhancing user experiences. New Relic, a leading observability platform, offers a powerful suite of tools, and understanding how to harness its synthetic monitoring capabilities is crucial for maintaining a healthy digital ecosystem.

Understanding Synthetic Monitoring

Synthetic monitoring involves simulating user interactions with applications or websites to mimic real-user experiences. It operates by deploying simulated transactions or scripts from various locations and devices to gauge performance, functionality, and availability.

New Relic’s synthetic monitoring allows businesses to create scripted monitors that mimic user journeys across web applications, APIs, and more. Leveraging this feature aids in identifying bottlenecks, errors, or downtimes before they impact real users.

Getting Started with New Relic’s Synthetic Monitoring

1. Accessing Synthetic Monitoring:

Log in to your New Relic account and navigate to the ‘Synthetics’ section.
Begin by understanding the interface, which includes Monitors, Monitor Scripts, and Alert Policies.

2. Creating Monitors:

Click on ‘Create a monitor’ to define the type of monitoring required (e.g., simple browser, scripted browser, API).
Configure the monitor parameters such as URL, frequency, location, and thresholds.

3. Scripted Monitors:

For more complex scenarios, utilize scripted browsers or API tests. These allow custom scripting to simulate intricate user journeys or API interactions.
Familiarize yourself with scripting languages supported by New Relic, such as Selenium, JavaScript, or HTTP.

4. Alerting and Notifications:

Establish alert policies linked to monitors to receive timely notifications in case of failures or deviations from set thresholds.
Customize alerts to reach relevant team members through various channels like email, Slack, or PagerDuty.

Best Practices for Effective Synthetic Monitoring

1. Strategize Monitoring Scenarios:

Identify critical user paths or functionalities that warrant continuous monitoring.
Craft synthetic tests that replicate these scenarios to proactively identify issues.

2. Diverse Testing Locations:

Utilize New Relic’s global network of testing locations to emulate user experiences from various geographic regions.
Assess performance variations across different regions to optimize service delivery.

3. Script Optimization and Maintenance:

Regularly review and update scripted tests to reflect any changes in applications or websites.
Optimize scripts for efficiency and accuracy to ensure precise monitoring results.

4. Collaboration and Analysis:

Foster collaboration between development, operations, and QA teams by sharing insights derived from synthetic monitoring.
Analyze trends and patterns to proactively address potential issues before they escalate.

Maximizing the Benefits of Synthetic Monitoring

1. Performance Optimization:

Leverage insights from synthetic monitoring to fine-tune applications or websites for optimal performance.
Identify performance bottlenecks and prioritize enhancements based on user impact.

2. Enhanced User Experience:

By addressing issues detected through synthetic monitoring, businesses can provide a seamless and reliable user experience, boosting customer satisfaction and retention.

3. Preventive Maintenance:

Early detection of issues via synthetic monitoring allows for proactive maintenance, reducing downtime and preventing potential revenue loss.

4. Data-Driven Decision Making:

Utilize the data gathered from synthetic monitoring to drive strategic decisions regarding infrastructure, application design, and future developments.


Synthetic monitoring is a pivotal component of maintaining a healthy digital presence in today’s interconnected world. Leveraging New Relic’s synthetic monitoring capabilities empowers businesses to proactively address issues, optimize performance, and ensure a superior user experience.

By implementing best practices, collaborating across teams, and harnessing the insights gleaned from synthetic monitoring, organizations can stay ahead of potential disruptions, delivering reliability and excellence in their digital offerings. Mastering New Relic’s synthetic monitoring suite is not just about observing—it’s about proactively ensuring the seamless operation of digital landscapes.